At Elite Auto Shopper we
strive to keep our clients completely informed concerning every aspect
of each service we provide. Because our service is relatively new
to the industry, and many of our clients have never experienced
purchasing a vehicle utilizing a personal shopping service,
we have compiled a list of frequently asked questions that we hope will
address any questions or concerns you may have about utilizing our
services. If there are any questions we have not answered, please
feel free to contact us. We will gladly respond to any questions you have.
1. How and where does Elite Auto Shopper locate their vehicles?
We
purchase our vehicles through major leasing companies, auto dealers,
private individuals and auto auctions. We have access to the highest
quality pre-owned vehicles in the market and purchase many of our
vehicles at the Manheim Auto Auction, the largest auto auction in the
nation which is located right in Lancaster County near our headquarters.
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2. What is the average search and delivery time for a vehicle?
The
average search and delivery time is approximately 3-4 weeks. However,
delivery time may vary for exotic and special order vehicles with
unusual or very specific option requests.
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3. Does Elite Auto Shopper offer warranties on their vehicles?
The
vehicles that we purchase still have the original manufacturers factory
warranty. However, extended warranties are available if the specific
vehicle you request falls outside of the warranty time frame. We can
also save you money on the purchase of these extended warranties.
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4. What happens if there is a problem with the vehicle purchased that is not covered by the warranty?
At Elite Auto Shopper We Guarantee the Inspection of the vehicle. If Elite Auto Shopper buys a car and there is a problem that is not covered under the
warranty (frame damage, suspension damage, etc), then we will resell
the vehicle and purchase another vehicle for the client or refund the
deposit in full to the client. Elite Auto Shopper gives the client a
full 3-day time period in which to have the car inspected by a local
dealer or independent service consultant of their choice.
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5. Does Elite Auto Shopper accept trade-ins?
Yes.
We will provide you with a basic estimate of what your vehicle is
worth. If it is acceptable, then your vehicle will go directly to the
auction and the price that the vehicle brings at auction, less auction
fees and applicable expenses, will be applied to the purchase price of
your new vehicle.
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6. Is a deposit required before the vehicle search begins?
Yes.
A minimum deposit of 10% of the estimated value of the car is required
in order to start the search process. This deposit (check, money order
or credit card – Visa or MC) will be required after the questionnaire
form is filled out and confirmation from Elite Auto Shopper is received
by the client. Once the deposit is received, the order will be
processed and the search for the vehicle will begin.
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7. What if Elite Auto Shopper cannot find the exact car a client is looking for?
If
for any reason we are unable to locate the vehicle you desire, we will
inform you of the closest possible matches. If at that time, you decide
not to purchase one of the alternative vehicles, YOUR ORIGINAL DEPOSIT WILL BE REFUNDED IN FULL.
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8.
What happens if Elite Auto Shopper locates a vehicle for a client and
after agreeing to purchase the vehicle, the client decides that they do
not want to purchase the vehicle?
Elite
Auto Shopper will use the deposit to take the vehicle back to the
auction and resell it. All fees and expenses associated with the
disposal of the car and an additional $500 will be retained by Elite
Auto Shopper. The residual amount remaining from the original deposit
will then be refunded to the client.
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9. Will the vehicle costs be below Kelly Blue Book value?
Yes.
We guarantee that we will beat Kelly Blue Book price and get you into
the car of your dreams for less than you could do on your own.
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10. Are vehicles inspected before they are delivered to the client?
Yes. All vehicles are completely detailed and arrive at the clients’ door with a current PA state inspection.
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11. Do clients have the ability to speak to someone in person about their car search process?
Yes. Once the questionnaire form is filled out, each client is assigned a Personal Car Shopping Consultant that
will be responsible for handling the complete car buying
experience. The consultant can be reached through e-mail or phone
for any questions or concerns the client may have.
Elite Auto Shopper is committed to providing Superior client service and puts the unique, personal needs of each client at the forefront of our buying process.
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12. Does Elite Auto Shopper offer financing?
There are 3 methods of securing your perfect vehicle:
1. leasing
2. financing (all levels of credit grades)
3. paying cash
Elite Auto Shopper has relationships with many lending institutions
that can help you secure a loan. Financing is available for all levels
of credit, even for those with less than perfect credit. Contact us if
you require assistance with financing, your request will be processed
and you will receive direct notification of any application.
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